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Sales Division

Mark Bense

Business Development Manager

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Mark Bense - Business Development Manager

Practical experience and qualifications (three year Diploma (Level 6) in Electrical Engineering Light Current and Post Graduate Project Management Certificate), have developed my skills in all sectors of the security and fire industry from being a Service Technician, Project Manager and Sales Manager for a large Systems Integrator to being an Account Manager and Projects and Solutions Manager for one of the largest security, fire and ICT distributors in Africa. This puts me in a unique position, allowing me to comprehensively understand all aspects of the fire and security industry.

My enthusiasm for the industry and thirst for knowledge with a selection of suitable products and brands ensures that I can deliver a solution for everyone’s requirements. Dealing with the ever-changing security technology allows me to be innovative and to constantly think of ways to sell and implement these new products. Understanding our market and all the problems our customers face means I must constantly think outside the box to assist them to overcome these problems. No installation or solution is the same.

I moved with my family to New Zealand at the beginning of 2020 to join HSM where I am enjoying using my experience and skills to come up with innovative ideas to find a workable solution for our customers.

Stephen Kearney

Sales Security

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Stephen Kearney – Security Sales

I have over 10 years’ experience within the security industry in Hawkes Bay. I joined HSM in 2015 as a sales consultant with a focus on guard services and technical sales, thus allowing me to offer the complete range of security services. Before this I was involved in the radio industry and NZ Customs.

Working closely with HSM’s security officers’ team, we can provide loss protection officers, static security officers and mobile patrol officers covering both Napier and Hastings, as well as other services including VIP protection, staff escorts, event management and cash handling. I also design security alarm systems, access control and CCTV for small to large businesses within Hawke’s Bay as well as dealing with fire and BWOF sales.

Peter Tomlinson

Technical Sales

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Peter Tomlinson – Technical Sales

I trained and worked in Australia for several years, gaining valuable experience in the security industry including installing, servicing, and testing access control systems and CCTV, before moving with my family to my wife’s home country of New Zealand. I joined HSM in 2015 to head up its security projects managing a team of technicians covering a wide range of security work before moving to the sales team, where my expertise and knowledge is utilised for the more technical and complex quotes and projects in addition to the usual range of security work for both residential and business customers on jobs small and large.

Janine Joubert-Burger

Projects Consultant

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Janine Joubert-Burger - Projects Consultant

My experience in the security and fire industry over the last 19 years has taught me a lot about how technology can change and that it is important to keep ahead of the game. I have worked in a sales position for 17 years in the Security and Fire Industry (2001 -2018). I started with door-to-door alarm sales and from there expanding my knowledge to CCTV and Fire alarms.

In 2018 I moved to New Zealand with my family, and I had the privilege of working in New Zealand in the Fire Industry. I have gained Experience as a Testing/Compliance and Service/Branch Supervisor. This has provided me with knowledge and valuable experience that will help me grow from strength to strength within my current environment where I have joined HSM in February 2021. I am very excited in my new role as a Projects Consultant and looking forward to what the future holds.

Edie Scott

Projects Supervisor

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Edie Scott - Project Supervisor

I have worked at HSM since February 2016 co-ordinating incoming requests and outgoing fire protection and security system tender quotations for building projects – and I love my job!

As project supervisor I make sure we have all the information needed so the estimators can price up projects. This involves liaison with individual clients and building contractors during the tendering process and then during on-going projects we have been contracted to carry out.

Monitoring and Security Officer

Peter Armstrong

National Security Manager

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Peter Armstrong - National Sales Manager

Following my academic studies in the UK I spent 14 years in the Chemical Industry in R&D and management positions. These roles ranged from Project Management to the leadership of successful multi-million-dollar global Business Units. Here I honed my skills at problem solving and making sure the job is completed right first time leading to the most efficient business outcomes for customers both internally and externally.

In 2005 we took the decision to emigrate to New Zealand having never set foot in the country before we disembarked the plane in Auckland! Safe to say we have never looked back. Since arriving from the UK, I have worked in business management and sales management roles and then in 2018 we moved from Auckland to Hawkes Bay.

My focus at HSM is to help the Security Officer and Monitoring departments to achieve a high level of performance thus making us number one choice for customers in Hawkes Bay and beyond.

Debbie Coyle

Monitoring Manager

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Debbie Coyle – Monitoring Manager

I have been happily employed as HSM’s monitoring manager since 2014 when I moved from Auckland to enjoy the wonderful Hawkes Bay lifestyle. I have been involved in monitoring and customer care for over 25 years. My role is to ensure all our clients’ monitoring and associated services are customised to provide a seamless service and to provide customer care and client follow ups. I am passionate about delivering an excellent service.

Nico Patterson

Security Officers Manager

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Nico Patterson – Security Officers Manager

My working career has spanned many years in the NZ Army and in the security industry, with experience gained from a wide variety of roles. I joined HSM in 2020 as the guard manager responsible for a large team of both static and patrol guards. I see the main role of “guarding” as the provision to our clients and community of a security presence that supplements existing protective measures. It prevents and deters illegal activity by being proactive through the provision of static or patrol services and it is also reactive in providing security solutions to our clients following incidents and or criminal activity. Security needs to provide safety and reassurance to our clients.

Having a good team is crucial to this success, and I really enjoy helping to put strategies in place and provide training to our guards to develop their skills and enable them to perform at their best, building the strength of HSM’s security team, while keeping both their clients and themselves safe. I am also enjoying meeting our existing and new clients so that I can get a good understanding of how we can help them best with their security requirements.

Jessy Hape

Security Officers Administrator

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Jessy Hape - Security Officers Administrator

I have been with HSM for over 6 years now, starting in our monitoring station and progressing through to security officer operations. My main day-to-day role is to oversee the administration aspect of our division and to ensure our operational staff have everything they need to complete their required roles effectively.

Compliance

Anjay Hira

Compliance Manager

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Anjay Hira – Compliance Manager (Building Warrant of Fitness)

I am a qualified registered electrician (registration E243501) with many years’ experience, heading up our compliance team, including technicians that carry out required monthly and annual checks for building warrant of fitness compliance requirements which requires a thorough and methodical approach. I joined HSM in early 2016 and have enjoyed building a team that not only includes the technicians carrying out checks and remedial work, but also our service fire administrator and sales consultant that can assist with all queries and paperwork relating to your building warrant of fitness requirements. I am IQP Registered in Hawkes Bay (372) and am a Level 4 Fire Technician.

Sophia Barbarouses

Compliance Administrator

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Sophia Barbarouses –Compliance Administrator

I joined HSM’s service team in 2019 having come from a customer service background. I focus on providing administration and support for all matters relating to building warrant of fitness requirements, including issuing BWOFs, arranging compliance checks and attending to any building and fire enquires. I also help coordinate the jobs and schedules for our fire technicians. I really enjoy working with my colleagues in the fire team and my job as it gives me the chance to interact with our customers and build relationships with them.

Operations Division

Jason Hartley

Business Operations Manager

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Jason Hartley - Business Operations Manager

As the Operations Manager for HSM my priorities are towards supporting the effectiveness of our staff to ensure customer satisfaction. I have come from an extensive background in both operational and personnel management and have a strong focus toward enhancing performance. By supporting the strategic planning of HSM, I aim to deliver the best opportunities and oversight to our staff and by extension, excellent service to our customers.

Nic Van Der Walt

Fire Manager

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Nic Van Der Walt – Security Sales

I have over 20 years’ experience in the Fire Industry. In addition to technical knowledge, I have also developed skills in both project management and health and safety. I have designed, installed, and maintained numerous large fire installations in South Africa in all different sectors, including large turbine power stations, export warehouses, distilleries, schools, office blocks, and factories. I moved with my family to New Zealand in 2019 when I joined HSM. I have really enjoyed managing a brilliant team of technicians in the fire division, encouraging them in a positive and proactive culture. My aim is to take our fire division to the next level.

Jaco Schoeman

Security Projects

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Jaco Schoeman - Security Projects

I have over 14 years’ experience in the security Industry. In addition to technical knowledge, I have also developed skills in both project management and health and safety. I have designed, installed, and maintained mostly large projects and integration solutions in South Africa in all different sectors, including banking industries, shopping malls, mines, and government buildings. I moved with my family to New Zealand early in 2019 when I joined HSM. In my time at HSM I have filled the position of senior technician where I have dealt with and lead all the large security installations. In my position as a Security Project Supervisor, I lead a highly skilled team of technicians. together we supply and install professional security solutions that meet and exceeds any client’s expectations.

Milanda Armstrong

Service Supervisor

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Milanda Armstrong – Service Supervisor

I enjoy my role as HSM’s service supervisor, with my principal daily duties being to assist our regional and nationwide customers with their CCTV and security requirements. Part of the job is to be a link between our team of technicians and our customers, working with the managers of the technicians to ensure we match the skill set of the technicians to the relevant job given the wide variety of work which we cover. I also co-ordinate the work of the service team members and help manage the technicians’ daily schedules. I enjoy customer service and going the extra mile to help our clients with their security needs.

Summer Crawford

Security Administrator

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Summer Crawford – Security Administrator

As the security administrator for HSM, I book jobs for our security technicians and I enjoy being one of the first people you might speak to at HSM regarding your security needs, including booking CCTV jobs, annual panel servicing, and other new jobs or remedial work. I love the client contact and helping to provide a proactive “can do” service to clients. I also enjoy working with the HSM team and the variety that my role provides. Looking forward to speaking to you!

Matt Stevenson

Director / CEO

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Matt Stevenson - Managing Director

I have worked in the security industry for over twenty-five years plus. Starting out in 1995 as a salesperson in Christchurch, I then established my own security firm which I sold in 2006 so that I could join my father, Fred, in building the HSM group in my home region of Hawkes Bay. During that time, we have expanded the services offered, from security installations, monitoring and security officer protection to fire protection and compliance (building warrant of fitness) and have seen the group grow from two employees to over 90. Both Fred and I are passionate about protecting people and keeping their homes, businesses, and investments secure and my focus is on ensuring an outstanding customer experience.

I feel it is important to contribute to the development and future of the security industry and have been able to do this through my role on the board of the NZ Security Association. As part of this role, I am on the committee for the development of the Australian and New Zealand Standards for numerous security applications.

Christine Holt

Executive Assistant

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Christine Holt - Executive Assistant

I joined HSM in 2017, having returned to New Zealand after many years in the UK and the Isle of Man, working as a lawyer and then in more family friendly hours work in offshore client management, which has given me a breadth of experience that helps me in my work for HSM. I love the variety of work which my role as Office Manager encompasses, including HR, aspects of health and safety and training, client reporting, immigration requirements as an accredited employer for our team members starting a new life in New Zealand, compliance and audits specific to and required for our work (including ISO quality standards, the NZ Security Association and the Fire Protection Association) and generally assisting the directors as required. I like challenges and improving processes.
I feel privileged in this position to know every member of HSM’s team of staff and it is good to see them enjoy and build their roles and, in some cases, settle into a new country. I also enjoy working for a family-based business and having really great colleagues to work with.