Privacy Policy for HSM Group Holdings Limited
1. Introduction:
We, HSM Group Holdings Limited operate the https://hsmgroup.co.nz website (our “Service”).
We are committed to complying with the Privacy Act 2020 and the requirements for collecting and managing personal information.
This page informs you of our policies regarding the collection, use, and disclosure of personal information when you use our Service.
2. Information Collected and Purpose of Collection
We collect information to provide and improve our Service including:
– Identity and contact details: name, address, phone number, email;
– Business information: company name, position, site details;
– Security-related information: alarm codes, site plans, access logs, CCTV footage;
– Financial information: payment details, billing information;
– Service history: installation, maintenance, and monitoring records; and
– Website information: IP address, browser type, pages visited, and cookie data.
Where possible, we will collect information directly from you. We may also collect information from third parties where authorised, required by law, or reasonably necessary to deliver our services (e.g., from monitoring partners, subcontractors, or emergency services).
3. How Information is Used:
HSM Group Holdings Limited uses the collected data to:
– Provide and maintain our Service;
– Notify you about changes to our Service;
– Allow you to participate in interactive features of our Service when you choose to do so;
– Provide customer care and support;
– Provide analysis or valuable information so that we can improve our Service;
– Monitor the usage of our Service;
– Detect, prevent and address technical issues;
– Install, maintain, and monitor security and fire systems;
– Process payments and account management;
– Ensure compliance with safety and security standards;
– Meet legal, regulatory, and insurance obligations; and
– Improve our services and protecting our business.
We will only use your information for the purpose it was collected, unless you consent to another use, or the law permits it.
4. Data Protection & Security:
HSM Group Holdings Limited will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your data or personal information will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.
The security of your data is important to us, but remember that no method of transmission over the internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
5. Sharing with Third Parties:
We may share your information with:
– Service providers and subcontractors who help deliver our Service;
– Monitoring partners and emergency services (police, fire, ambulance) where required;
– Insurers, auditors, and legal advisers where necessary; and
– Regulatory authorities if required by law.
We will never sell your personal information to third parties.
Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
6. Security and Storage
We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access. This includes physical security measures, secure IT systems, and staff training.
Information may be stored electronically or in hard copy. Where stored with third-party providers (e.g. monitoring centres, cloud services), we ensure appropriate safeguards are in place.
7. Your Rights
Under the Privacy Act 2020, you have the right to:
– Access the personal information we hold about you;
– Request corrections to ensure it is accurate and up to date; and
– Complain to us if you believe your privacy has been breached.
Requests can be made in writing to the contact details below. We may require proof of identity before granting access.
8. Cookies and Tracking:
When you visit our website, we may use cookies and similar technologies to improve functionality, analyse website traffic, and enhance your browsing experience.
What are cookies? Cookies are small text files stored on your device when you visit a website. They do not identify you personally, but they may link to information we hold.
Types of cookies we use:
Necessary cookies – required for core site functionality.
Performance and analytics cookies – to understand how visitors use our site.
Functionality cookies – to remember your preferences.
Third-party cookies: We may use trusted third-party services (e.g., Google Analytics) which set their own cookies.
Your choices: Most browsers allow you to refuse or delete cookies. However, doing so may affect how our website works.
By continuing to use our website without changing your browser settings, you consent to our use of cookies.
9. Contact Information:
If you have any questions or complaints about this Privacy Policy, please contact us: By email: shop@hsmgroup.co.nz By visiting this page on our website: https://hsmgroup.co.nz By phone number: +64 06 870 8111.
If you are not satisfied with how we have handled your complaint, you can contact the Office of the Privacy Commissioner on 0800 803 909 or https://privacy.org.nz.
10. Retention of Information
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, or as required by law. After this period, information will be securely deleted or anonymised.
11. Changes to this Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website or upon request.